Shipping policy

Last Updated: July 20, 2026 Thank you for shopping with Treweeg. This Shipping Policy complies with French Consumer Code delivery rules and applies to all orders placed through www.treweeg.com delivered within Metropolitan France. Please review this policy before placing an order.

All orders are processed within 1–3 business days. Business Days: Monday – Friday, excluding French national public holidays. Order Cut-Off Time: 18:00 CET Orders placed after 18:00 CET will be processed on the next business day. During peak seasons, holiday sales, or periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email. Under French law, maximum delivery timeline from order confirmation is 30 calendar days; if we exceed this limit, you are entitled to full order cancellation and refund without fees.

We currently ship orders only within Metropolitan France. Shipping availability may depend on the shipping address, product availability, and checkout options shown at the time of purchase. Please make sure your shipping address is complete and accurate before placing your order, including postal code (code postal).

The total delivery time includes both order processing time and shipping transit time. Total Delivery Time = Processing Time + Shipping Time Metropolitan France Standard Shipping Processing Time: 1–3 business days Shipping Time: 3–6 business days (via La Poste Colissimo / Chronopost) Estimated Total Delivery Time: 4–9 business days Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier backlogs, weather conditions, incomplete addresses, national holidays, high order volume, or other circumstances outside our control.

We offer Free Standard Shipping on all orders shipped within Metropolitan France unless otherwise clearly stated at checkout. If any shipping fees apply for oversized/heavy items, the final shipping cost will be clearly displayed at checkout before payment is completed, inclusive of all VAT as required by French price display laws.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information from Colissimo or Chronopost when available. Tracking information may take 24–72 hours to update after the package has been scanned by the French postal carrier. If your tracking number does not update immediately, please allow additional time for the carrier system to refresh. You may also track parcels via the official La Poste online portal.

Orders may be shipped through trusted French carriers (La Poste Colissimo, Chronopost), domestic logistics providers, EU fulfillment partners located in France depending on product availability and shipping requirements. We work with reliable French fulfillment partners to process and deliver orders as efficiently as possible, complying with French EPR packaging waste regulations (Triman labeling).

Customers are fully responsible for providing a complete and accurate shipping address at checkout under French consumer rules. Please carefully check your: Full legal name Street address Apartment, suite, or unit number City Postal code (Code postal) Phone number and email address If an incorrect or incomplete address is provided, delivery may be delayed, returned, or unsuccessful. If you notice an address mistake after placing your order, please contact us as soon as possible at hello@treweeg.com. We will do our best to assist, but we cannot guarantee address changes after an order has begun processing or has shipped.

If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us at hello@treweeg.com with your order number and tracking information. We may ask you to: Check the shipping address on your order confirmation Check around your mailbox, front door, porch, building, or local parcel pickup point (point relais) Ask household members, neighbors, building staff, or local delivery personnel Contact La Poste/Chronopost customer service for delivery details We will help review the issue and assist with the next appropriate steps per French postal dispute rules.

If a package is returned to us due to an incorrect address, failed delivery attempt, customer refusal, or inability to receive the package, we will contact you when possible. Additional shipping costs will apply if the customer requests reshipment due to address error or failed delivery not caused by Treweeg, in line with French consumer cost allocation rules.

Please inspect your order when it arrives in front of the delivery courier if possible. If your item arrives damaged, defective, or incorrect, please contact us at hello@treweeg.com as soon as possible, preferably within 48 hours of delivery. Please include your order number and clear photos of the item, packaging, and any visible issue. We will review the matter and help resolve it according to our Return & Refund Policy and mandatory 2-year legal conformity guarantee.

If you need to change or cancel your order, please contact us as soon as possible at hello@treweeg.com. We cannot guarantee that changes or cancellations can be made after an order has begun processing or has shipped. Per French withdrawal law, you retain your 14-day return right even if the order cannot be canceled pre-delivery.

If you have questions about shipping, delivery, tracking, or your order status, please contact us: Brand Name: Treweeg Website: www.treweeg.com Email: hello@treweeg.com Phone: +33 4 36260316 Business Address: Treweeg 35 Rue des Pins Francs, Bordeaux, Nouvelle-Aquitaine 33200, France Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET Sunday: Closed We aim to respond to customer inquiries within 24–48 business hours.